FAQ Cease of operations

Please read our full announcement by clicking here if you have not done so already.

If you are currently residing in France or Austria, please click here to find the appropriate information for you.

What will happen to my crypto?

Your crypto remains safe in your LiteBit wallet. In the coming weeks, we will roll out a convenient way to transfer your account and everything in it to Bitvavo. Once this feature becomes available you will have two months to initiate the transfer. If you do not take any action during these two months, we will do all the work for you. If you do not want your funds to be transferred, you can always opt to withdraw your crypto to an external wallet or sell your crypto on LiteBit.

Please be aware of any ongoing delistings of crypto. If you have any of these crypto in your portfolio, you should take appropriate action as soon as possible. They will not be transferred over to Bitvavo. Please click here for more information regarding ongoing delistings.

What happens when a crypto which is available on LiteBit is not available on Bitvavo?

In the coming weeks, you will receive more information regarding the cryptocurrencies that are currently not available on Bitvavo but are stored in your LiteBit wallet. Once there is more information available, we will send you an update via email.
Please be aware that there may be delistings of cryptocurrencies taking place. If you have any of these cryptocurrencies in your portfolio, it is important for you to take appropriate action as soon as possible. These cryptocurrencies will not be transferred to Bitvavo. More information about that:

What will happen to my euro/credits?

Any remaining euro balances will be transferred to Bitvavo once the transfer of your account/crypto is initiated. Once completed, this euro balance can be used on Bitvavo. You can always opt to withdraw your euro balance to your verified bank account if you wish to do so. 

Do I have to switch to Bitvavo?

You are not obliged to switch to Bitvavo. In the coming weeks, we will offer a convenient way to transfer your funds to Bitvavo. This is the default option and eventually, we will transfer your funds to Bitvavo. If you do not wish to have your funds transferred, please make sure to either withdraw or sell your funds. We will communicate the final deadline once our transfer feature becomes available.

Which crypto can I withdraw?

Any crypto you were able to withdraw before the announcement, will still be available for withdrawal to an external wallet. Please note that some crypto we offer are in trade-only mode. Trade-only crypto are not available for withdrawal. You can still sell these trade-only crypto.

Why can I not withdraw certain crypto?

If the crypto you are trying to withdraw is in trade-only mode, it is not possible to withdraw. Trade-only mode is a permanent status and will not become available at a later date. These trade-only crypto will be transferred over to Bitvavo by us. After this transfer, you will be able to access these trade-only crypto at Bitvavo. You can always opt to sell any remaining balance you currently have in your LiteBit wallet.

Some crypto may be in maintenance temporarily. We will always provide a reason for the maintenance on our status page. Please keep an eye on that page for the latest info.

What happens when I do nothing?

If you take no action we will transfer your account and everything in it to Bitvavo after about two months. You will be notified in the coming weeks with an exact date once we have more information.

What happens after the transfer?

Once the transfer of your account is complete, you can log in to Bitvavo and manage your crypto and euro balance from there. If you already have a Bitvavo account, your funds will be merged into your existing account. If you do not have a Bitvavo account, it will be created for you. You will have to complete the basic account setup one time to access your funds.

What happens with LiteBit Earn Flexible and Locked?

For Flexible Earn you have received the last payout on Monday 22 May 2023. No further payouts for Flexible Earn will take place.

For Locked Earn, if you're crypto are still in a locked term until at least 31 May, they will be unlocked on 31 May 2023 and the rewards payout will be on that day. Rewards are calculated up to 30 May 2023. 

LiteBit login issues/troubleshooting

If you experience any issues logging in to LiteBit, please have a look at this article. If that does not work, you can always contact our Customer Support. Please be aware that we expect a higher load on our Customer Support due to increased demand. It may take longer than usual before we are able to reply, but will do our best to provide you with an answer as soon as possible.