Exchange FAQ

This article will cover the frequently asked questions regarding the exchange. As we progress and invite more users, we will add more information. 

Also check out our other exchange topic articles:

How do exchange fee tiers work?
What order types are available on the exchange?
What can I do with the exchange API?

In which countries is the exchange available?

The exchange is currently available to residents of the Netherlands and Belgium. Other countries will follow in the future.

Can I place Stop orders?

Stop orders aren’t available currently, they are coming soon.

My balance is not updating?

Balance updates aren’t fully automatic yet, this will be introduced soon. As a result you’ll sometimes have to refresh the balance with the update icon or completely refreshing the page. We are aware this isn’t ideal, but will be fixed within the next two weeks.