Troubleshooting login issues

It is possible that you sometimes may experience issues with logging in to your LiteBit account. To help you on your way, we have listed the top issues and solutions if you are experiencing troubles:


1. If you are using the LiteBit app, it is important to update the app to the latest version. You can do so by:

Go to the Google Play Store or App Store and search for LiteBit. Click on update and open the app.

2. The login button on the website is not working

Go to your browser settings and make sure that cookies are allowed. Your browser is currently blocking functional cookies, which are required for using our website.

3. The login button in the app is not working

Your default mobile web browser is blocking cookies. Go to your default browser settings and make sure that you turn on cookies. 

More information regarding cookies can be found on the official support pages of Google and Apple:

Google Android:

Apple iOS :

4. My password doesn't work 

Use the reset password feature in the login screen.

5. I received an e-mail that my account has been blocked

If the e-mail mentions suspicious activity and shows your IP, you can go to the login and click on "forgot password" and reset your password. Make sure the new password does not contain personal information and do not use an old password. 

6. I don't receive a text-message (SMS)

The phone number which is registered in your account could be outdated. To solve this, we recommend you to request a phone change via our Support page – submit a request and click on ‘change phone number’.

7. Your one-time password or code is not working

Please note that the one-time password is your 6 digit code which can be found in your preferred Authenticator app (for example Google Authenticator or Lastpass). If that fails, click "try another method" and choose SMS (in case TOTP/Authenticator does not work).


If you experience any other issues, we recommend to contact our Customer Support. Our Customer Support will be happy to assist you in resolving the issue you are experiencing.

Also check out our status page for the latest updates: Status Page. Here we mention the latest statuses, maintenance, and other matters regarding our platform.