You can check the order status on the order overview. If your order is on the status "IBAN verification" it may not be fulfilled. We only allow payments from an IBAN if the name matches the name in your LiteBit account. We use an automated system to detect matches. If no automated match was possible, our financial staff will manually review the payment. The payment is either accepted or refunded. You are notified by e-mail of the outcome.
Important: If the IBAN is not allowed for payments, the payment will be refunded. If the purchase involves crypto, the crypto will be sold for prevailing market prices. Any losses incurred in this process due to price fluctuations will be deducted from the refund amount.
For details please have a look at Article 11 of our Terms & Conditions
Business related IBAN
All business related IBAN are not allowed. We will refund any payments made with business related bank accounts. This process may take several business days.
Personal shared IBAN
Personal shared bank accounts are allowed, but require manual approval by our financial staff. We monitor all incoming payments. If additional information is required we will contact you.