Answer: You probably use a new device or your time is not synchronized with the internet time.
Do you no longer have access to the device where your 2FA is set up? Then contact our Customer Service.
Did you install your authenticator app on an iOS or Android device? We will describe the solution for both systems step by step:
Synchronizing on iOS
- Take the device containing the authenticator app
- ‘Date and time’
- ‘Set Automatically’
Synchronizing on Android
This differs per app. It is about the same for every authenticator app on Android. We take the most frequently used app as an example, here: Google Authenticator:
- Take the device containing Google Authenticator
- Open Google Authenticator
- ‘Time correction for codes’
- ‘Synchronise now’
Your time has now been synchronized with the internet time. Does your 2FA still not work? Check if you are actually using the LiteBit 2FA code.You may be trying to enter the 2FA code from another account.
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