Answer: This differs for each payment method.
When you do not pay an iDEAL or Bancontact order, the order will be canceled. When you, for example, used SEPA and you want to cancel your order:
- Click at the this link
- Click at the 'Cancel' button at open orders.
Is canceling not possible?
If it is not possible to cancel your order, but you want to exchange the amount for euros again after all, you can sell these cryptocurrencies back to us. Trade price fluctuations may have caused your order to increase in value.
Quickly go to: