Answer: Use your 2FA recovery code or use the Reset 2FA option.
Do you no longer have access to your account because of 2FA? This may have various reasons. When setting up 2FA, you have made a link between your LiteBit account and the authenticator app. If you switch phones or remove the app, you will no longer have access to the 2FA codes. Even if you put a backup on your phone, you will unfortunately no longer see the correct codes.
When setting up the 2FA, you will have received a one-time recovery code. This is a code of 20 digits and letters that you will have been shown once. We did not send this code by email, as this could be a potential security risk. When logging in to LiteBit, click on "Use a recovery code" or click here for a step-by-step plan.
If you no longer have the recovery code, you can reset the 2FA by submitting a verification. This verification is required to determine that you are the owner of the account. Since 2FA is a security option that gives access to your account, this includes a verification photo with proof of identity. Once your verification has been approved, you can log in again using your email address and password. When logging in to LiteBit, click on 'Reset 2FA' or go directly to the Reset 2FA page.
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