What is phishing

Phishing exists in many forms of contact, with the goal of extracting confidential information. This is done via phone, social media, emails, and counterfeit websites. Fraudsters ‘fish’ for information from potential victims by sending emails, sending messages on social media, sending text messages to your cellphone, or calling you claiming some form of urgency. The goal is to gain access to digital or physical property. When you click on a link to a fake website, you are asked to submit your login credentials. When you provide them with your login credentials, the criminals can use these to access your account without you even knowing.

How to recognize phishing?

  1. Check the sender’s email
    The scammer can easily change the sender's name to make it look like the email came from LiteBit. Scammers often use an unclear email address that contains our name. Therefore, always check the full e-mail address. E-mails from LiteBit are sent from support@litebit.eu or noreply@litebit.eu without any special characters or numbers.


    How to check the sender's email

    It's not always crystal clear where you can find the sender's email, so here's where to find it for the most commonly used email clients.

    On desktop

    Microsoft Outlook: it's displayed at the top of the e-mail, should be very easy to find.
    Gmail: at the top of the email there's a little arrow pointing down. If you click that arrow, a pop-up will open with the full email address displayed.
    The mail app on Mac: click the sender's displayed name to open more details, the sender's email address will be displayed here.

    On mobile

    Outlook app: tap the sender's name, the email address will show directly beneath it.
    Gmail app: at the top of the e-mail there's a little arrow pointing down, right next to "to me". Tap the arrow and the full email address will be displayed right beneath.
    Mail for iOS: tap on the sender's displayed name to open more details.

  2. Check the URL links

    After you have checked the sender, read the e-mail carefully. If you are asked to click on a link, always check in the https bar whether you are visiting the correct website. On desktop, sometimes you can hover your mouse over the button or link and the URL will display without you having to click on it.

    Please note that we at LiteBit never link directly to our login page. It is always best to go to the login page yourself (you can bookmark it for easy access), just to be sure.

    Lately, we have seen a lot of phishing emails that ask you to verify your account or add more personal details. If you do receive such an email, we suggest not clicking that button yet and opening your LiteBit app by yourself. If you go to your profile and no message regarding verifying or updating your information displays, no further action is required and the email might be phishing.


  3. Check the design
    The content of the phishing e-mail is often copied from or reproduced based on legitimate e-mails. Some phishing mails have a very high quality, which makes them almost indistinguishable from legitimate e-mails. Be aware of spelling mistakes, wrong language or old logos. These are all indicators of phishing e-mails. 


How do I check if my e-mail address is known by phishers? 

Online criminals get very creative and try to get your data from different websites and platforms where you have logged in recently. An easy tool to find out whether your data isn’t public is by checking www.haveibeenpwned.com – this way you can check for yourself and see whether you are at a higher risk for these kind of online criminal activities. But, even when your information isn't mentioned on this website, it is still vital to remain cautious.

How do I recognize a phishing on social media?  

We made a blog dedicated to this topic. To read more about phishing on social media, go to: https://www.litebit.eu/en/blog/recognize-social-media-fraud 

What should I do if I have been scammed? 

Have you been scammed by a scammer or online criminal? Unfortunately, we can not ensure that you get the money back. We also do not play a role in mediation in this. Our advice is that you report the internet fraud to the police. To reset your account securely, follow these steps: 

  1. Contact our fraud team by sending an e-mail to fraud@litebit.eu.  
  2. Change the password of the affected accounts 
  3. Add a two-step verification security.  
  4. Contact your local authorities. 

To learn more go to: I have been scammed, what should I do?

What can I do to prevent phishing? 

You can prevent phishing with the following tips: 

  1. Secure yourself
    Being the target of phishing activity cannot always be prevented. But installing a good virus scanner and setting up spam boxes (unwanted email boxes) can filter most phishing emails. 

  2. Check the sender
    Is the name of the sender an official business address or page? Or does it just look like one? Are you addressed with your own name? Or just with ‘Dear’? Or not at all? The more impersonal the email or message, the greater the chance that you are dealing with phishing.

  3. Check the link
    Does the link you have to click start with https://www.litebit.eu/ ? Is LiteBit spelled differently, or does the link not start as described above? Then there is a chance that this is not the official LiteBit website. The first part of the link shows where the link takes you. 

  4. When in doubt, do not provide information
    Do you not trust the situation? Don't click on any links in the email and don’t submit your details. In this case, it is best to contact our Customer Support. They can confirm whether it is a phishing e-mail or not. 

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How do I optimally secure my LiteBit account?