Before an order is fully completed and received in your wallet, this transactions goes through a few phases. Every phase is linked to a status.
Below you can find an explanation for each status for the LiteBit orders.
The following statuses will be explained right below. If you click on the status you will be directed to the explanation.
- Wrong wallet
- On hold
- Awaiting confirmations
- Awaiting payment
If you need any further explanation about order status, our support staff is here to help. https://www.litebit.eu/en/contact
The cryptocurrency has been sent to your wallet; it might take a few hours before the cryptocurrency is shown in your wallet.
Some wallets demand extra confirmations to show the transaction.
In some cases, your order is completed, but nothing will show up in your wallet. The most common reasons for this could be:
Is your receive address correct?
For some cryptocurrencies available on LiteBit we cannot verify the order receive address. Please make sure the address you submitted is correct and belongs to your wallet.
Is your wallet synchronized?
If your wallet is not synchronized with the network new transactions will not show up. Most wallets will have an indicator of the current block they are on and when the last update occurred. If your wallet is out of sync, please restart your wallet. In most cases this will force your wallet to synchronize with the network. Or you could look for a refresh or synchronize button in your wallet.
For most cryptocurrencies, you can find an explorer in which you can find all transactions from your wallet to see if the transaction was completed.
The status "paid" means that your money is transferred and confirmed by our system. The order shall be processed as quickly as possible.
In rare cases, LiteBit refunds cryptocurrency or money to customers.
Refunds can occur due to too late payment, or a too big or too small amount of cryptocurrency was sent for a sell order.
The given wallet information incomplete is incorrect for this cryptocurrency.
You will receive an automated email in which will be asked for the correct wallet information.
If you did not receive this, please get in touch without support team and send them the correct wallet address and destination tag when this is required.
Standard wallet formats can be found here:
Funds for the order are being gathered to be ready to be sent to you.
After this the transaction is being created and send to the cryptocurrency network. The moment that is completed the order shall get the status "completed".
You can get the "on hold" status when an LiteBit agent is working on your order.
This could mean that your order needs some extra attention. The order might need to be sent manually, customer filled in incorrect destination tag or something similar.
It can be the case that something went wrong with the order: wrong address, sending has failed or you have reached your limits.
LiteBit will send you an email if more information is required.
The transaction is started , but the coin network needs to confirm the order yet.
After a transaction is broadcasted to the specific cryptocurrency network, the transaction needs to be first validated.
Multiple servers need to confirm this transaction. It depends on the cryptocurrency how many confirmations are required. The moment that threshold is reached you should see the cryptocurrency in your wallet.
The status “awaiting payment” means that our system did not detect your payment yet.
SOFORT and Giropay payments to non-German bank accounts can take up to 3 work days which is the case for transactions to LiteBit.
The transfer time depends on the bank used.
When you have completed tier 3 verification, instant SOFORT is activated. Which means that orders up to a total of 1000 Euro is delivered instantly as service by LiteBit
More information about SOFORT and Giropay can be found in the LiteBit help center or directly clicking the following link:
Your order expires when your payment has not been made on time. The time before an order expires depends on the type of order. Please find the information relevant for your order type below.
Buy order expiration
Buy orders expire if no payment is made within 15 minutes after creating the order. This is because we lock the price and the number of coins you receive when you place your order.
Sell order expiration
Sell orders expire if nothing is received within 15 minutes after creating the order.
When an order has been expired, the status will be changed to cancelled after a while. Next, to that, it is possible for our customers to cancel the order if the payment can not be completed.