Answer: By contacting Customer Support by email.
The moment you request LiteBit to delete your account, we will deactivate your account. This means that your account is closed and can no longer be used. Logging in or trading will no longer be possible.
For this reason, we can only process requests for empty accounts. If there are still funds or credits in the account, we cannot honor your request.
You can submit a new request to us as soon as you have cleared your account. LiteBit has a legal obligation to retain personal data used for identification, verification, research activities and notifications to the FIU for a period of 5 years after the business relationship has been ended (art 33 (3) Wwft, art 34 Wwft). Data regarding transactions will be kept by LiteBit for a period of 7 years after the latest relevant calendar year.
If you have any questions about transferring cryptos or credits, please contact Customer Support on +31 10 310 41 75 or start a chat conversation.
If you would like your personal data deleted earlier, please contact Customer Support. You can always ask us to delete your personal data. However, we cannot always honor this request, for example if we are required to keep your personal data for a longer period of time due to a legal obligations.
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