If the system gives the error "wrong wallet", please contact support with your correct wallet address for this cryptocurrency and if needed the corresponding destination tag/message.
Support shall correct the wallet and set the order to processing again.
This might be the case when you:
- Use a hosted wallet for Ripple (XRP); next to a wallet address, this wallet also requires a destination tag.
- Use a hosted wallet for voor NXT (NXT); next to a wallet address, this wallet also requires a message.
- Submitted a wallet address of another coin.
- The message/payment id/destination tag that you used is incorrect.