Answer: Because SOFORT transactions to a Dutch bank account can take up till 3 business days to receive.
We will send the cryptocurrency to your wallet when we received your payment on our Dutch bank account. SOFORT transactions can take up till 3 business days to arrive at our bank account. You will receive the same amount of cryptocurrency as you ordered.
If you are Tier 3 verified, transactions paid with SOFORT will be directly transferred to your wallet. This to a limit of €1.000. Did you place a Bitcoin order for the value of €200? Your limit will then be €800. When we receive your payment, your limit will be €1.000 again. Below an example:
Monday
You are Tier 3 verified and order €400 worth of Bitcoin. You use SOFORT as a payment method. Even when we did not receive this payment, we will instantly send the Bitcoin to your wallet. This because it fits within the limit of €1.000.
Tuesday
You buy €500 worth of Bitcoin and use SOFORT as a payment method. This amount of Bitcoin will be directly transferred to your wallet. You still have a limit of €100 left.
Wednesday morning
You buy €300 worth of Bitcoin and use SOFORT as a payment method. The Bitcoin will not be directly transferred to your wallet. This because it exceeds the limit by €200. This order will be put on hold until the payment of this order, Wednesday morning, is received.
Wednesday evening
We receive €400 related to the Bitcoin order you placed Monday. Your order limit will be reset to €500.
Friday
The €300 payment of Wednesday morning is received and the Bitcoin ordered at Wednesday morning will be transferred directly to your wallet.
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