After your payment has been confirmed we will immediately start processing your order. We gather the funds needed to complete your order from our internal wallets. When we have gathered the funds, we do one last check before starting the process of sending your coins to the address you supplied. You can find the status of your order in on your account home page.
Depending on the network it can take up to a few hours before the transaction is confirmed. We kindly ask you to wait some time before contacting our support team.